Privacy Policy

We value making your online Flying Star Cafe experience enjoyable and trustworthy. Whether you are a customer that visits from time to time or a frequent user, we understand the importance you place on privacy and security of information that personally identifies you. We will use our best efforts to ensure that the information you submit to us is used only for the purposes specified in the following privacy policy.

This statement sets forth the privacy policy (“Policy”) related to the collection and use of information that Flying Star Cafe (the “Company”) collects on the company’s website, satellitecoffee.com, the online ordering site or any of the online ordering applications used to access the online ordering site (each, a “Site,” and collectively, the “Sites”), and membership and use of the Company loyalty program (Thanx, which maintains its own stringent privacy and security rules which can be found here.) and its related applications. This Policy describes the practices that the Company will follow with respect to the privacy of users. The Policy does not apply to the Company’s offline information collection activities. From time to time, we may change this Policy. For example, as we update and improve our service, and new features may require modifications to the Policy. Accordingly, you should note the date of the latest revision of this Policy posted at the bottom of this Policy, which should alert you to changes in this Policy since your prior visit to this website or use of any Company online ordering applications.

  1. Personally Identifiable Information: “Personally identifiable information” is information specifically about you that can be used to identify you, such as name, address, e-mail address, a user ID, or a credit card number.
  2. Information Collection, Use, and Distribution: We want you to understand what private information we collect about you, and how we use that information. The nature of the services that we provide through our website requires that we collect and use information about you as more fully described below.

    We may request that you voluntarily supply us with information, including your e-mail address, street address, telephone number or other information so that we may enhance your site visit, fulfill any orders you may place through our online ordering applications, or follow up with you after your visit. Whether you provide any information is entirely up to you.

    If you have voluntarily provided information, you consented to the collection and use of your personally identifiable information as described in this Policy. We do not sell or rent personally identifiable information collected through the Site to anyone. Also, the Company may provide aggregate statistics about visitors to our Site, such as volume, traffic patterns, and related site information to reputable third-parties, but these statistics will not include any personally identifiable information. The Company may also disclose information in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect and enforce our rights or property; (c) enforce the website Terms and Conditions of Use or this Privacy Policy; (d) act to protect the interests of our users or others; (e) resolve disputes, or (f) troubleshoot website or online ordering problems.

    If you have voluntarily provided personally identifiable information, we may, from time to time, send you mail or e-mail regarding products and services. If you do not want to receive such offers and mailings, you can easily indicate that by checking the appropriate box on the submission form.

    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

    We use an outside company to process orders, and a credit card processing company to bill users for goods and services. We, as well as these companies, do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

  3. Other Personal Data We Collect and Why we Collect it

    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. After approval of your comment, your profile picture, if provided, is visible to the public in the context of your comment

    Contact forms
    We will use the information provided in your contact form to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to process an order or respond to a question.

    In order to use the online ordering site, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our Site for which you have placed an order. At your option, you may also provide demographic information (such as a birthday) about yourself, but it is not required.

    We request information from you on our online ordering site. To buy from us, you must provide contact information (like name and delivery address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

    Embedded content from other websites
    Articles on the Site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

    Surveys & Contests
    From time-to-time, our Site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and delivery address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Site.

  4. Children’s Privacy and Site Age Limitations: The Site and the online ordering service is intended for use by persons aged 13 or older, and by your use of this site or the online ordering site, you affirm that you are at least 13 years of age. In addition, if you are under the age of 18, you are only permitted to use the Site with the consent of your parents or an adult guardian. The Company will not knowingly allow registration of an account for any person that the Company believes to be younger than 13. We also do not collect any personally identifiable information from any persons under the age of 13 and if we discover that we have been provided any such information, we will delete this information from our records.
  5. Information Security: We exercise great care to protect your personally identifiable information. This includes, among other things, using commercially reasonable and industry standard security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be completely secure. As a result, while we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or receive from us or through one of our applications. This is especially true for information you transmit via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we use what we believe are commercially reasonable efforts to ensure its security on our servers.

    Internally, we will use reasonable efforts to restrict access to your personally identifiable information to employees or contractors who need access to the information to do their jobs. These employees and contractors are required to adhere to our privacy policies.

    We will review and update our security arrangements and procedures from time to time as we deem appropriate.

  6. Protecting Your Information: We recommend that you do not divulge your user password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also, remember to sign out of the website and close your browser window when you have finished visiting the Site. This is to ensure that others cannot access your personally identifiable information and correspondence if others have access to your computer.
  7. Use of Cookies: The Site, like many other commercial applications and websites, utilizes a standard technology called “cookies” to collect information about how our Site is used. Cookies are designed to help a web site operator determine that a particular user has visited the site previously and thus save and remember any preferences that may have been set while the user was browsing the Site. Cookies are small strings of text that websites can send to your browser. Cookies cannot retrieve any other data from your hard drive or obtain your e-mail address. If you are simply browsing the Site, a cookie may be used to identify your browser as one that has visited the Site before.
  8. Terms and Conditions: Please also visit our Terms and Conditions section, which sets forth permitted application and Site use, disclaimers, and limitations of liability governing the use of the Site. These may be accessed by clicking here.
  9. Privacy Policy Changes: As noted above, we may change our privacy policies from time to time and we may also modify this Privacy Policy. If we plan to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via the e-mail address that you have provided to us or by other means that are reasonable under the circumstances. You will have a choice as to whether or not we use your information in this different manner.
  10. Links to Other Sites: We often provide links to other online sites of our promotional and community partners. While we believe these to be reputable sites, we do not evaluate or monitor their information collection practices. You should review the Privacy Statement for each site that you visit. A link to the Thanx Loyalty Program site is provided on our site. There is also a link to access your Gift Card data and balance information. These online tools provide an easy way for customers to view their card value and history.
  11. Ownership Changes: In the event that the Company, its business or the Sites become owned or controlled by other individuals or entities, the information we have collected about you through the Sites may be transferred to such other individuals or entities. In such an event, this Privacy Policy will continue to apply to the information gathered online about you through this site until you are notified otherwise or a change is made to this Policy and posted or notified as provided above.
  12. What Rights you have over your Data: If you have an account on the Sites, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

    You may contact us at the email address or phone number below if you wish to view, edit or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request.

    If you no longer wish to receive promotional or informational emails from us, you may opt-out from receiving future emails from us by following the instructions for unsubscribing in the promotional or informational emails we send you or by contacting us at the email address or phone number below.

    You may be able to manage how your browser handles cookies by adjusting your browser’s privacy or security settings. If you set your browser to reject cookies, please note that you may not be able to access certain features on our Sites.

    When you download our mobile apps, you may be able to manage how your mobile device shares certain information with us by adjusting your mobile device’s privacy or security settings. In particular, you may elect whether to share location information with our mobile apps to access the mobile app’s location-based services.

    Please note that any information you choose to provide in a public setting, such as on Flying Star Cafe social network pages, is not only provided to Flying Star Cafe but may also be shared publicly. Use caution when posting or sharing information on social networking sites. You may also be able to manage the sharing of certain personal information when you connect with us through social networks by adjusting the privacy or security settings of your social network accounts.

  13. Contact Information: If you have questions or concerns regarding this Privacy Policy, you should contact the Company as follows:

    Flying Star Cafe
    2701 Broadway NE
    Suite A.
    Albuquerque, NM, 87107


© 2017 Flying Star Cafe, All rights reserved.

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